Terms & Conditions.
These terms apply to FAB Pest Control Home Protection memberships and one-off general pest treatments. Version 2026-09-15. Written in plain English — this page is not legal advice.
Legal entity: Fabien Maillot trading as FAB Pest Control. ABN 31 828 410 908. WA Pest Management Technician Licence No. 13540. Terms enquiries: contact@fabpestcontrol.com.au or 0403 461 016.
1. What these terms cover
They cover two different things. A one-off general pest treatment is a single scheduled service with no membership. Home Protection and Home Protection + Termite are 12-month memberships. Nothing in these terms turns a one-off treatment into a membership.
2. The 12-month membership is an annual agreement
A membership is an annual agreement for the annual price shown on the package you select. Memberships are arranged directly with FAB — we confirm your property details, scope and price before the membership starts. We do not currently offer monthly instalment payment.
3. Payment
Membership and treatment invoices are issued by FAB and are payable on the terms shown on the invoice. If an account is materially overdue, unused membership benefits such as priority booking and the complimentary callback may be suspended until the account is brought up to date. There is no cancellation penalty or exit fee.
4. Cancelling a membership early
If no service has yet been supplied under your membership, you may cancel and we will refund what you have paid.
If services have already been supplied, we may retain the disclosed standalone (non-member) value of the services actually supplied and refund the balance. We never retain more than you have paid. Your rights under the Australian Consumer Law are unaffected.
5. Your rights under Australian Consumer Law
Nothing in these terms excludes, restricts or modifies the consumer guarantees or other rights you have under the Australian Consumer Law. Our voluntary service warranty, set out in full in section 8, is in addition to those rights and does not replace them.
6. Covered pests
- —Spiders
- —Common household ants
- —Common cockroaches — excluding German cockroach infestations
- —Silverfish
- —Crickets
- —Safely accessible wasps, where the affected area or nest can be treated safely (service warranty does not apply unless FAB confirms otherwise in writing)
7. Exclusions (quoted separately)
- —German cockroach infestations — these require a dedicated specialist treatment program
- —Severe or specialist ant infestations requiring dedicated baiting, non-repellent products or repeat visits
- —Rodents, fleas, bed bugs, bees, mosquito programs, bird control and other specialist infestations
- —Elevated, difficult-access, roof-cavity, wall-cavity or otherwise complex wasp treatment — this may require an additional quote
- —Termite treatment (the termite package includes the annual inspection and report only)
Members receive member pricing on eligible add-on treatments.
8. FAB service warranty
This warranty is given by Fabien Maillot trading as FAB Pest Control, 302 Alexander Dr, Dianella WA 6059. Phone 0403 461 016. Email contact@fabpestcontrol.com.au. ABN 31 828 410 908. WA Pest Management Technician Licence No. 13540.
What is covered, and for how long. Measured from the date of your original service — 6 months: spiders, common household cockroaches excluding German cockroach, silverfish and crickets. 3 months: common household ants. The warranty covers only the pests treated on your original service, in the areas treated on that service.
What you must do. Contact FAB by phone or email before the applicable period ends, telling us the pest, where activity has returned and when you noticed it. Provide safe access to the affected areas and complete any preparation we ask for.
What FAB will do. Fabien will attend and carry out one complimentary re-treatment of the originally treated areas for the qualifying pest. One re-treatment applies per original service, not per pest.
Costs. There is no charge for the re-treatment. Travel follows the same rule as your original service: included within 0–25 km by road from FAB's declared dispatch point, $40 for 25–40 km, and a custom quote beyond 40 km confirmed before attendance. If you expect to incur any other expense in making a claim, contact FAB before you incur it and we will confirm in writing whether it will be reimbursed.
What is not covered. German cockroach infestations — these require a separate dedicated treatment program. Severe or specialist ant infestations that require dedicated baiting, non-repellent products or repeat visits. Rodents, fleas, bed bugs, bees, mosquito programs, termite treatment, bird control and other specialist infestations. Wasps are not covered by this warranty unless FAB expressly confirms otherwise in writing. Pests or areas not included in your original service. New pest introductions or new pest pressure. Conditions outside the original treatment scope.
Your legal rights. The benefits given to you by this warranty are in addition to other rights and remedies you have under a law in relation to the services to which this warranty relates.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
This is a service warranty on the work performed. It is not a guarantee that pests will never return.
The membership callback is a separate benefit. A membership includes one complimentary covered-pest callback during the 12-month membership. It is one callback per membership year — it is not unlimited service, and it does not cover excluded pests, wasps unless FAB confirms otherwise in writing, or a new specialist infestation. It is separate from, and additional to, the service warranty above. Normal access, preparation and service conditions apply to both.
9. Termite package scope
Home Protection + Termite includes an annual timber pest (termite) inspection carried out to AS3660.2 with a written, photographed report. Termite treatment, barriers, baiting systems and remedial work are not included and are quoted separately. An inspection is not a treatment and cannot prevent termite activity.
10. Travel charges
- —0–25 km by road from FAB's declared dispatch point: travel included.
- —Over 25–40 km: a $40 travel component applies per applicable scheduled attendance.
- —Over 40 km: custom quote — we confirm the travel component with you before the booking is accepted.
- —If a membership callback is used and the property sits outside the 0–25 km core zone, the same travel rule applies to that callback attendance.
Travel is calculated by road from FAB's standard declared dispatch point so quotes stay predictable and auditable. If FAB agrees to service your property from a different dispatch point, the travel component may be adjusted before the booking is accepted. A confirmed price is never increased after service without your prior agreement.
11. Your responsibilities
- —Give accurate property information, including size, storeys, construction and known pest history.
- —Provide safe, clear access to the areas to be treated on the scheduled day.
- —Complete any preparation we ask for before the visit.
- —Tell us about occupants, children, pets, fish or bees, and any medical sensitivities or allergies.
- —Follow reasonable sanitation and aftercare advice given in your treatment report.
12. Safety, access and outcomes
We may postpone, modify or decline a treatment where a site is unsafe, inaccessible, or where treatment would be inappropriate. Pest pressure depends on the environment, neighbouring properties, weather and hygiene, so no permanent pest-free outcome can be guaranteed by anyone.
13. Unusually large or complex properties
Package pricing is based on standard residential properties as described by the property questions on our plans page. Acreage, multi-building, commercial or unusually large or complex properties may require a custom quote. If the property differs materially from what was described, we will confirm any revised price with you before the work proceeds.
14. Renewal and price changes
A membership will not automatically lock you into a further 12-month term unless that is clearly disclosed to you and agreed before the new term begins. We do not apply retrospective price increases within your current term. Separately requested additional work is quoted and charged on its own terms.
15. Questions
For anything about these terms, call 0403 461 016 or email contact@fabpestcontrol.com.au. See also our Privacy Policy.